EkolBet Casino - Terms & Conditions of Service Use

1. Acceptance of Terms

By creating an account, depositing funds or placing a single wager at EkolBet, a player agrees to be bound by these terms and conditions in full. Anyone who does not agree with any part of this document should not register an account or continue using the platform.

2. Eligibility

• Players must be at least 18 years of age, or the legal gambling age in their jurisdiction if higher, whichever applies.
• Only one account is permitted per person, household or shared IP address. Duplicate accounts are subject to closure and forfeiture of funds.
• Residents of jurisdictions where online gambling is prohibited by local law are not permitted to register.
• Employees of EkolBet, its affiliates and their immediate family members may not hold a playable account.

3. Account Registration and Verification

Every account requires accurate personal information at registration, including full legal name, date of birth and a valid email address. EkolBet reserves the right to request identity documents (KYC) at any point, and withdrawals may be paused until verification completes. Providing false information is grounds for immediate account closure and forfeiture of any balance.

4. Deposits and Withdrawals

Withdrawal requests are reviewed for compliance with these terms before release. EkolBet may request additional verification for unusually large withdrawals or activity flagged by internal risk systems.

5. Bonus Terms

• Bonuses credit automatically or upon opt-in as described on the Bonuses page and are subject to the wagering requirements stated there.
• Wagering requirements must be met within 30 days of bonus activation unless otherwise stated.
• A maximum stake of €5 per spin or hand applies while a bonus balance remains active.
• Only one bonus may be active per account at any time.
• EkolBet reserves the right to refuse or withdraw a bonus offer where abuse, collusion or a breach of these terms is suspected.

6. Fair Play and Game Integrity

All games are powered by independently audited random number generators. Return-to-player percentages are set by the game providers and displayed within each game’s information panel. EkolBet does not alter game outcomes and has no mechanism to do so.

7. Responsible Gaming

Players may set deposit limits, session time reminders and self-exclusion periods directly from account settings. Self-exclusion, once activated, cannot be reversed before the selected period expires. EkolBet may also apply its own restrictions to an account where play patterns suggest a risk of harm.

8. Prohibited Conduct

• Using bots, scripts or any automated means to place bets.
• Exploiting software errors or payment processing glitches for financial gain.
• Colluding with other players in live or table games.
• Money laundering or any attempt to use the platform for illicit financial activity.

Any of the above may result in immediate account suspension, forfeiture of funds and reporting to relevant authorities where required by law.

9. Account Closure

Players may close their account at any time by contacting support. EkolBet reserves the right to suspend or close an account for breach of these terms, suspected fraud, or at the request of a regulatory authority. Remaining balances not subject to forfeiture under these terms will be returned via a supported withdrawal method.

10. Limitation of Liability

EkolBet is not liable for losses arising from internet connectivity issues, third-party payment provider delays, or circumstances outside its reasonable control. Nothing in this section limits liability that cannot be excluded under applicable law.

11. Changes to These Terms

EkolBet may update these terms from time to time to reflect regulatory changes or operational updates. Continued use of the platform after an update constitutes acceptance of the revised terms. Material changes will be highlighted on this page.

12. Governing Law

These terms are governed by the laws of the jurisdiction under which EkolBet’s gaming licence is issued. Any dispute not resolved through customer support may be referred to the applicable licensing authority’s dispute resolution process.

13. Intellectual Property

All branding, graphics, game clients and site content on EkolBet remain the property of EkolBet or its licensed content providers. Players may not copy, redistribute or reverse-engineer any part of the platform without prior written consent.

14. Third-Party Game Providers

Slots, live tables and other games on EkolBet are supplied by independent studios, including but not limited to Pragmatic Play, NetEnt, Play’n GO, Evolution Gaming and Microgaming. Each provider is responsible for the technical operation and certified fairness of its own games. EkolBet integrates these games in good faith and addresses any reported malfunction with the relevant provider directly, but is not the manufacturer of the underlying game software.

15. Currency and Exchange Rates

Accounts are held in the currency selected at registration. Where a deposit or withdrawal method requires currency conversion, the exchange rate applied is the rate available from the payment processor at the time of the transaction, not a rate guaranteed in advance by EkolBet. Players uncomfortable with a given day’s conversion rate may delay a transaction until a more favourable rate is available, subject to the processor’s own terms.

16. Dormant Accounts

An account with no login activity and no real-money balance for 12 consecutive months is classified as dormant. Dormant accounts with a remaining balance may be subject to a maintenance fee disclosed in advance by email, deducted on a monthly basis until the balance is withdrawn, the account becomes active again, or the balance reaches zero. Players can reactivate a dormant account at any time by logging in and completing any outstanding verification steps.

17. Complaints Procedure

Any complaint should first be raised with the support team via live chat or email. EkolBet aims to acknowledge complaints within 24 hours and resolve most matters within 5 business days. Where a complaint cannot be resolved directly, players may escalate the matter to the dispute resolution service designated by EkolBet’s gaming licence, details of which are available from support on request.

18. Errors and Void Wagers

In the event of an obvious pricing, odds or payout error caused by a technical malfunction, EkolBet reserves the right to void the affected wagers and refund the original stake. This applies whether the error favoured the player or the operator, and is limited strictly to wagers directly affected by the confirmed malfunction rather than a player’s broader session.

19. Suspicious Activity and Fraud Prevention

EkolBet employs automated and manual review processes to detect fraud, money laundering, collusion and bonus abuse. Accounts under review may have withdrawals paused pending the outcome. Where fraud or money laundering is confirmed, EkolBet will close the account, retain funds connected to the activity to the extent permitted by law, and report the matter to the relevant authorities.

20. Severability

If any individual clause within these terms is found unenforceable under applicable law, that clause is removed or narrowed to the minimum extent necessary, and the remainder of these terms continues to apply in full.

21. Contact

Questions about these terms can be directed to the support team via live chat or email, both listed in the site footer.